Refund and Returns Policy
At AZIMI LLC, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your options and how to initiate a return or refund.
Return Eligibility
You may return most new, unused, and unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and condition, with all accessories and tags attached.
Please note that some items are non-returnable for hygiene or safety reasons, including but not limited to:
-
Personal care items
-
Opened baby products
-
Used fitness equipment
How to Initiate a Return
To start a return, please contact us. Our customer service team will guide you through the process and provide return instructions. Please do not send products back without prior authorization.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received. We recommend using a trackable shipping method to ensure your item is returned safely.
Refund Process
Once we receive and inspect your return, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days, depending on your bank or credit card provider.
Exchanges
If you need to exchange an item for a different size, color, or product, please let us know when initiating your return. We’ll be happy to assist with the exchange, subject to item availability.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately. Include your order number and a photo of the item so we can resolve the issue quickly.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval:
-
Double-check your bank account.
-
Contact your credit card company or bank—it may take time before your refund is officially posted.
-
If you’ve done all of this and still haven’t received your refund, please reach out to us via our Contact Us page.
Contact Us
If you have any questions about our Refund and Returns Policy, don’t hesitate to get in touch. We’re here to help and ensure your experience with AZIMI LLC is a great one.